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Abstract
Objective: To explore the experiences of patients and nurses regarding factors related to care outcomes among patients with cancer receiving chemotherapy at Vinmec Times City International Hospital.
Methods: A qualitative study was conducted at Vinmec Times City International Hospital involving 16 participants, including eight patients with cancer receiving chemotherapy and eight nurses directly involved in their care. Data were collected through individual semi-structured in-depth interviews.
Results: Analysis of patients’ and nurses’ experiences identified four major themes: (1) care environment and nursing support; (2) symptom and psychological burden; (3) barriers to communication and information provision; and (4) gaps between patient expectations and care experiences. Patients positively perceived the clean and quiet care environment and the support provided by nurses. However, nausea, fatigue, sleep disturbances, and anxiety limited patients’ ability to rest, communicate, and receive information. Nurses’ workload and limited time for interaction created barriers to effective communication and counseling. In addition, discrepancies between the level of attention patients expected and the care they perceived contributed to shaping their overall care experiences.
Conclusion: The experiences and care outcomes of patients with cancer receiving chemotherapy were related to the interplay of the care environment and nursing support, symptom and psychological burden, communication and information provision, and the extent to which patients’ expectations were met. Strengthening symptom management and psychological support, individualizing communication and information provision, and ensuring appropriate nursing resources are recommended to improve patient experiences and quality of care.
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References
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