Abstract
Objective: To assess the level of satisfaction and identify factors influencing the satisfaction of inpatients at Hung Ha General Hospital, Hung Yen Province, in 2025. Research
Subjects and Methods: A cross-sectional descriptive study was conducted on 410 inpatients across four clinical departments from February to May 2025. A questionnaire, developed based on the guidelines of Decision 56/2024/QD-BYT, was used for data collection. Data were analyzed using descriptive statistics, logistic regression, and Spearman’s rho correlation.
Results: The overall satisfaction rate was 93.4%, with an average score of 4.41/5. Of the respondents, 51.9% reported complete satisfaction. Factors found to be statistically significant in relation to satisfaction include: education level, department of treatment, and perceptions of treatment costs (p < 0.05).
Conclusion: Hospitals should emphasize strengthening the medical staff’s attitudes and professional competencies, while simultaneously prioritizing improvements in infrastructure, reducing waiting times, and enhancing support services to further increase patient satisfaction.
Keywords
References
Ministry of Health. Decision No. 56/QD-BYT. Decision on promulgating guidelines on methods for measuring people’s satisfaction with public health services for the period 2024-2030. 2024.
Ministry of Health. Decision No. 6858/QD-BYT. Decision on promulgating the Vietnam Hospital Quality Criteria. 2016.
Ahmady Arezoo Ebn, Pakkhesal Mina, Zafarmand A Hamid, et al. Patient satisfaction surveys in dental school clinics: a review and comparison. Journal of dental education. 2015;79(4):388-393.
Mills Ian, Frost Julia, Cooper Chris, et al. Patient-centered care in general dental practice-a systematic review of the literature. BMC oral health. 2014;14:1-13. doi: 10.1186/1472-6831-14-64.
Hwang Jongnam, Vu Giang Thu, Tran Bach Xuan, et al. Measuring satisfaction with health care services for Vietnamese patients with cardiovascular diseases. PLoS One. 2020;15(6):e0235333. doi: 10.1371/journal.pone.0235333.
Thuy Nguyen, Huong Nguyen, Anh Dang. Determinants of patient satisfaction: Lessons from large-scale inpatient interviews in Vietnam. PLoS One. 2020;15(9):e0239306. DOI:10.1371/journal.pone.0239306
Nguyen Thi Bich Thuy, Ngo Thi Thu Hien, Nguyen Phuong Anh, et al. Study on patient satisfaction with inpatient treatment and some related factors at Hoan My Da Lat General Hospital, Lam Dong in 2024. Journal of Community Medicine. 2024;65(CD7). https://doi.org/10.52163/yhc.v65iCD7.1302.
Luong Thi Nhu, Dam Khai Hoan. Current status of patient satisfaction using medical examination and treatment services at Phu Cu District Medical Center, Hung Yen province 2021. Journal of Medical Science and Technology . 2023;2(2):59-74.
Nguyen Pho, Trinh Thi Thuy Anh, Nguyen Chi Hieu, et al. Study on the rate and assessment of satisfaction level of inpatients at Hoang Tuan General Hospital in 2024. Vietnam Medical Journal. 2024;543(2). https://doi.org/10.51298/vmj.v543i2.11467.
Dao Thi Loan, Tran Nhu Nguyen, Phan Thi Hong Tuyen, et al. Satisfaction of inpatients in some clinical departments at Tam Anh Hospital, Hanoi in 2025. Journal of Community Medicine . 2025;66(CD8-NCKH). https://doi.org/10.52163/yhc.v66iCD8.2584
Ngo Tri Tuan, Nguyen Bich Ngoc, Tran Tuan Duong, et al. Current status of satisfaction of inpatients at Hanoi Medical University Hospital and some related factors in 2024. Journal of Community Medicine. 2025;66(CD9-NCKH). https://doi.org/10.52163/yhc.v66iCD9.2712
Nguyen Van Tuan. Sample size estimation method. Evidence-based medicine. 2008: chap 75–106.
Armitage P, Berry G, Matthews JNS Sample size determination. Statistical Methods in Medical Research, 4th ed. Blackwell Scientific; 2005:137–146.
Malhotra RK Errors in the use of Multivariable Logistic Regression Analysis: An Empirical Analysis. Indian J Community Med . 2020;45(4):560-562. DOI:10.4103/ijcm.IJCM_16_20.
Nien Thi Thien My, Nguyen Hoang Thanh. Satisfaction of inpatients at Tuyen Quang Traditional Medicine Hospital in 2021-2022. Vietnam Medical Journal . 2023;522(1). https://doi.org/10.51298/vmj.v522i1.4286.
Liu Meicen, Hu Linlin, Guo Ran, et al. The influence of patient and hospital characteristics on inpatient satisfaction at Beijing district-level hospitals. Patient preference and adherence. 2021:1451-1460. DOI:10.2147/PPA.S314910.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Copyright (c) 2025 Journal of Nursing Science